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When I tried to install office 2016 for mac downloaded from my office365 page, I received error message: 'Installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'
As I tried to install in terminal, the message I received was:
installer[456] <Debug>: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 'An error occurred while extracting files from the package “Microsoft_Office_2016_Installer.pkg”.' UserInfo=0x7fa97b1c4820 {NSLocalizedDescription=An error occurred while extracting files from the package “Microsoft_Office_2016_Installer.pkg”., NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/8501317B-2F86-46EC-AB39-18EF8A800FB5.activeSandbox/Root/private/tmp/com.microsoft.package.Proofing_Tools, NSURL=file://localhost/Users/xyc/Desktop/Microsoft_Office_2016_Installer.pkg#Office_proofing.pkg, PKInstallPackageIdentifier=com.microsoft.package.Proofing_Tools, NSUnderlyingError=0x7fa97b1d09e0 'archive verify failed'}
Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
What should I do?
Recently (since a business trip) my MacBook Pro running OS X Snow Leopard has been refusing to install software.
Archive And Install Failed Macbook
For example, when I try to install Unity3D I get this error:
And when I try to install SourceTree I get this error:
These errors occur as they are described above every time I have tried to install them (~10x each).
I am also experiencing incredible slowdowns (10-20x longer) on login (as of the trip - both problems began occurring at the same time).
I have run the Disk Utility and it suggested I repair my drive, which I have done. Now running the disk utility verification reports no problems for either the drive itself or the permissions.
Is there anything else that could be causing this? Is there any more information I could provide?
harrymc1 Answer
Here are some possible explanations. I've listed them starting from the simplest to check.
Hard Drive writable
Make sure you aren't accidentally trying to install either program to an external drive, or any other file mount. I'll admit that I have mistakenly done this once.
Bad Download
Double check that your download arrived intact.
On the atlassian support page, an employee offers this suggestion to someone with the same error as youhttps://answers.atlassian.com/questions/75901/installation-error
I downloaded SourceTree 1.6.2.2 and successfully installed it. Compare your hash to mine.
Mac 10.6 Bug
There is a bug in Mac OS X called the dot_clean bug. Take a look at this website for how to fix it. To avoid it, don't save the file to any DOS formatted drives.
Corrupted User
Try creating a new user account, and see if they can install it.
3rd Party Filesystem drivers
Archive And Install Failed Mac Sierra
Make sure you aren't using any file system drivers like fuse.
Bad Hard Drive
Take a look at your root directory, if you see a folder named 'DamagedFiles' it could be a sign that your hard drive is failing.
Scan for bad sectors with a program like Drive Genius or TechTool Pro
Run a hardware diagnostic
Take your laptop to a service provider. They will be able to perform a Netboot which will be able to further diagnose any other hardware issues.
If all else fails, backup to time machine and perform a fresh install. When you restore from Time Machine, all your information will be restored exactly how it was before.
If you happen to have a blank external hard drive, install a fresh copy of Mac OSX to that drive, then hold the c during boot to choose which hard drive to boot from. See if the programs have the same install issues on the fresh OS.
Archive And Install Mac
Personal Thoughts
I've been repairing PC's and Mac's for 15 years. Because you are seeing significant slowdowns as-well, my gut tells me that it is likely a combination of hard drive failure, and file corruption.
Additional Resources
spuderspuder